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Frequently Asked Questions

Here is a list of commonly asked questions and answers if you are interested in using any of our services.



Get to know us More!

  • How do I book your services?
    1. Choose the package(s) you want, from the rate card pdf, as well as any additional preferred deliverable (e.g. photobook, frames etc.) or special requests ​ 2. Send your request to us via our WhatsApp Business account with the date(s), time and location of the event. If we are available to shoot your event, we will forward to you the Service Agreement Document (contract); which includes the service charges and terms of service. ​ 3. Sign-off the service agreement and make a deposit of 50% non-refundable payment to confirm booking to secure your date(s). The remaining 50% should be paid preferably before the date of the event. ​ Regular follow up messages will be sent to you to ensure that the entire team is fully abreast with the turn of events and all necessary information and commitments fully adhere to for a successful day. After your event we will also send you our review forms to give us feedback on our performance based on your event.
  • Deposits, Are they Refundable?
    Once you have paid a booking fee for one of my services, the (50%) deposit guarantees that I'll hold the date and time exclusive for you, a term and business contract is formed between us. The fee and all monies paid are non-refundable as I Lock the date and turn down all other bookings for the said date. ​
  • What is your cancellation policy?
    In the event that the client cancels their booking, the 50% non-refundable deposit paid as a booking fee is forfeited.
  • Who Will Shoot My Event?
    Lensstory Studios is a photography company comprising a team of skilled photographers who specialize in capturing exceptional portraits and covering events. Rest assured, the photographer assigned to your event possesses the necessary expertise to deliver outstanding photos, just like the ones showcased in our portfolio.
  • How many photographers will be at the event?
    This will be based on the package you chose. However, if you are expecting more than 150 guests and you happened to go for a one photographer package, we strongly advise to add an additional Photographer from our team to reduce the stress of the single shooter and help to achieve a more comprehensive story gallery.
  • What time will you arrive at the event?
    We will arrive at your event 45 minutes to the time of a traditional wedding but for white wedding we will be there 60 minutes (1hr) before start of actual ceremony.
  • How do you define your style of shooting weddings ?
    Our approach to photographing your special day is a blend of artistic creativity and photojournalism. This means we utilise unique creative techniques and lighting to produce exceptional and unforgettable images whiles prioritising the capturing of candid moments and emotions as they unfold.
  • Do you touch up all the images delivered (ie. Online Image gallery / Flash Drive)?
    Yes, we do. Every image we deliver is post processed with our unique artistic and creative style of basic post production. This involves cropping, color correction, exposure/brightness adjustment, selective black and white processing, clarity adjustments, tone mapping and other minor corrections. However high-end retouched images are relative to the chosen packages (R#). The (R#) next to the number of Photos/Soft copies to be delivered to the clients means number of retouched images. Although all photos will normally be edited before presented to clients; retouching means we move the focus of our editing from the general look of your photograph to the various elements within the picture. Explaining further, this means that certain flaws noticed on the subjects within the image such us messed up hair, brown eyes & teeth, patchy makeup, sweat, rough skin, protruding stomach and other distractions will further be corrected by eliminating or adding to the picture for an entirely glowing effect on images. Other Photographic filters and color grading can also be added to the photograph when necessary to produce a unique and outstanding image. It’s almost like the perfect picture useful for Wall Frames, Album Covers and Social Media Blog Posts. ​ NB: extra retouching of images will come at an extra cost if desired by clients.
  • what does the term Retouched photo mean?
    A retouched photo is an edited image that has undergone various adjustments to improve its appearance. Retouching typically involves removing imperfections such as blemishes, wrinkles, or stray hairs from the subject's skin or clothing, and adjusting the lighting, color, and composition of the photo to enhance its overall aesthetic appeal. The purpose of retouching is to create a visually appealing image that looks as natural as possible while still meeting the desired artistic or commercial goals.
  • What is "Unprocessed Jpegs" ?
    These are images that are straight from our cameras without any manipulations or corrections. These images accurately represent your day before any editing takes place.
  • Do clients get the Unprocessed(RAW) Images ?
    We avoid giving out the RAW images as it is not the final representation of our work. However, Clients can only request for all the unprocessed JPEG Files (Straight Out of Camera) via Flash drive/Online Gallery to enable them to select satisfactory images to be edited . These images usually will be delivered to the client within 3 - 5 working days. After selections are done, images will be post-processed/Edited for your Online gallery, Photobook(s) and Photo frame(s) where applicable. The number of images to be selected will depend on the package chosen and clients will have exactly 5 working days to finish their image selection. NB: Please take note that these unprocessed images shared for selection purpose are not to be posted online and additional fees may apply for client's who may want to own RAW Image files.
  • Will our pictures be featured online?
    Yes and no, Images captured by Lensstory do not automatically feature on its website and social media platforms. Clients will appreciate that thousands of images are captured each month by our photographers and not all can be featured. We reserves the right to select images (at our own discretion) to feature on our website and social media platforms. Images created for our clients under the copyright law are deemed as Shared Ownership. This means that both the client and the creators (Lensstory) have equal rights to the images to share and reproduce them. Full Copyrights to images can, however, be requested by a client at a charge. The charge is for the selling over of Lensstorys’ shared rights to the client. Once a client has Full Copyrights, Lensstory will have no right to share, reproduce or commercialize the images without the permission of the client. We at Lensstory puts in the time and effort to make every image standout thus sharing such images is, of course what draws clients to the company, as you may have been drawn.
  • How long will it take to receive our product?
    Soft copies of pictures will be delivered within 14-21 working days. However we may share a few highlights with you as and when we make progress with the post production process via a Google drive link (Files are most likely to be the retouched images that come with your package). Full deliverable of soft copies pictures, frames (if subscribed by client) and photobook will be delivered within 60-90 working days. Kindly note that express services can be requested and will come at an extra charge. Clients are advised to pick up their final proofs at our office otherwise payment will be made for delivery services by client when doorstep delivery is requested.
  • What happens after you deliver the images?
    After delivery of final images to client, the client is now responsible for them. Lensstory is no longer liable for the storage of that media. We often try to keep final images backed up via external storage and cloud for up to 3 months for free but this is by no means guaranteed. All image requests by clients after the 3 months free storage duration will be at a cost discretionary to Lensstory Studios.
  • Have Additional Questions?
    Please submit any further questions using the form on our "Contact" page, and we will be in contact shortly .
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